Privacy policy

Privacy Policy

At Gratsale, we value your privacy and are committed to safeguarding your personal information. This Privacy Policy outlines how gratsale.com (referred to as "we," "our site," or "the site") collects, processes, and shares your personal data when you visit or make a purchase.

Contact Information

If you have any questions, require further details about our privacy practices, or wish to submit a complaint, feel free to contact us:

Email: [email protected]
Mailing Address: 12775 S Reservoir St, Chino, CA 91710

Personal Information We Collect

When you browse our website, we gather details about your device, your interactions with the site, and necessary information to complete transactions. Additionally, we may collect extra data when you contact our support team.

For the purpose of this policy, "personal information" refers to any identifiable details associated with an individual. Below is a breakdown of the types of information we collect and why:

1. Device Information

  • Purpose: To ensure the site loads correctly and to analyze site traffic for improvements.
  • How We Collect It: Through cookies, log files, web beacons, tags, and pixels.
  • Disclosure: Shared with Shopify for business purposes.
  • Details Collected: Browser version, IP address, time zone, cookie data, pages visited, search terms, and site interaction.

2. Order Information

  • Purpose: To fulfill orders, process payments, arrange shipping, provide invoices, confirm orders, communicate with you, assess fraud risks, and send promotional offers based on your preferences.
  • How We Collect It: Directly from you when you place an order.
  • Disclosure: Shared with Shopify for business purposes.
  • Details Collected: Name, billing/shipping address, payment details, email, and phone number.

3. Customer Support Information

  • Purpose: To assist with inquiries and support requests.
  • How We Collect It: Directly from you when you contact us.
  • Disclosure: Shared with Shopify for business purposes.
  • Details Collected: Name, email, phone number, and any additional information provided in messages.

How We Share Your Information

We may share your personal data with third-party service providers to help us deliver our services and meet our contractual obligations. For example:

  • We use Shopify to power our online store. Learn more about Shopify’s data practices here: Shopify Privacy Policy.
  • We may disclose personal data to comply with legal obligations, such as responding to subpoenas, search warrants, or other lawful requests.

Targeted Advertising & Analytics

We use your personal information to provide relevant marketing content and advertisements. This includes:

  • Google Analytics – Tracks customer behavior on our site. More details: Google Privacy Policy. Opt-out here: Google Analytics Opt-Out.
  • Shopify Audiences – Helps us target ads to potential customers based on shared purchasing behaviors.
  • Advertising Networks – We share browsing and purchase data with ad platforms through cookies and tracking technologies.

To opt out of targeted ads:

How We Use Your Information

Your data is used to:

  • Facilitate purchases and process payments.
  • Manage shipping and order fulfillment.
  • Provide customer support.
  • Send updates on new products, services, and promotions.

Cookies & Tracking Technologies

Cookies are small files stored on your device that enhance your browsing experience by remembering your preferences and login details.

We use different types of cookies, including:

  • Functional Cookies: Essential for website operation.
  • Performance Cookies: Help us analyze site performance.
  • Advertising Cookies: Used for targeted marketing.

Most cookies expire within 30 minutes to two years. You can control cookie settings via your browser preferences. Learn more: All About Cookies.

Blocking cookies may limit site functionality. Some data sharing (such as with advertising partners) may still occur even if cookies are disabled.

Do Not Track (DNT) Signals

There is no industry-wide standard for responding to Do Not Track (DNT) requests. As a result, we do not modify our data collection practices based on DNT signals from browsers.

Policy Updates

We may revise this Privacy Policy periodically to reflect changes in our data handling practices or to comply with legal and regulatory requirements. Any updates will be posted here.