Return policy
Return Policy
We offer a 30-day return window, meaning you have up to 30 days from the date you receive your order to initiate a return request.
Eligibility for Returns
To qualify for a return, the item must be in its original condition—unused, unworn, with all tags attached, and in its original packaging. Additionally, you will need to provide a receipt or proof of purchase.
To begin the return process, please reach out to us at [email protected].
Once your return is approved, we will provide you with a return shipping label and detailed instructions on how and where to send your package. Please note that returns sent without prior approval will not be accepted.
All returns are subject to a 20% restocking fee.
If you have any questions regarding returns, feel free to contact us at [email protected].
Damages & Order Issues
We encourage you to carefully inspect your order upon delivery. If you receive an item that is defective, damaged, or incorrect, please contact us immediately so we can assess the issue and provide a resolution.
Non-Returnable Items
Certain products are not eligible for returns, including:
- Custom or personalized items (such as special orders)
- Hazardous materials, flammable liquids, or gases
Additionally, items purchased from our Closeout Corner are final sale and cannot be returned.
If you have any doubts about whether your item qualifies for a return, feel free to reach out to us.
Exchanges
The quickest way to get a replacement item is to return the original product first. Once your return is accepted, you can proceed with a separate purchase for the new item.
Refunds
Once we receive and inspect your returned item, we will notify you of its approval status. If approved, the refund will be processed automatically to your original payment method within 10 business days.
Please note that banks and credit card providers may take additional time to process and post the refund.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at [email protected].